Refund policy

30-Day Happiness Guarantee & Return Policy

At GILI Toys, your child's creative joy and your peace of mind are our highest priorities. We design our craft studios to be frustration-free, durable, and delightful. If for any reason you or your child are not completely satisfied with your purchase, our 30-Day Happiness Guarantee has you covered.

  1. The 30-Day Window

You have 30 calendar days from the date your package is marked delivered to request a return, refund, or exchange.

  1. Return Eligibility

To be eligible for a standard return: • The kit must include the original organizer storage box and core tools. • Items should be in good, gently handled condition. • A valid order confirmation number from gilitoy.com is required.

  1. Missing Pieces or Damaged Kits (Zero-Hassle Resolution)

Did your package arrive damaged, or are pieces missing? You do not need to go through the hassle of returning the product. Simply send an email to lisa-cs@gilitoy.com with your order number and a quick photo of the damaged box or missing components. We will immediately dispatch free replacement parts or a brand-new kit via Amazon FBA at zero cost to you.

  1. How to Start a Return (Easy 3-Step Process)

Step 1: Request Your Return Email our customer support team at giliservice@outlook.com with your Order Number (e.g., #GILI1024) and the reason for your return.

Step 2: Receive Instructions Our team will respond within 24 hours with return instructions and the designated US warehouse return address.

Step 3: Drop Off Your Package Pack the kit securely and drop it off at your local carrier facility. Once shipped, please provide us with the return tracking number so we can expedite your refund.

  1. Refund Timeline & Processing

• Once your return is received and inspected at our fulfillment facility, your refund will be processed immediately. • A credit will automatically be applied to your original method of payment (Credit Card, PayPal, Apple Pay, or Shop Pay) within 3 to 5 business days, depending on your bank or card issuer's processing times.

  1. Purchases Made on Amazon.com/GILI

Please note: If you purchased your GILI kit through our verified Amazon Storefront (amazon.com/GILI), your order is covered by Amazon's official A-to-z Guarantee and 30-day return policy. Please initiate your return directly through your Amazon account under "Your Orders" for the fastest resolution.

  1. Need Help? Contact Us

We are a customer-first brand committed to making things right. • Customer Support Email: giliservice@outlook.com • Hours: Monday through Friday, 9:00 AM – 5:00 PM EST • Response Commitment: All inquiries are resolved within 24 business hours.