Shipping policy

Shipping & Delivery Policy

At GILI Toys, we believe creative play shouldn't keep children waiting. That's why every order placed on our official website is fulfilled directly through the Amazon FBA (Fulfillment by Amazon) logistics network, ensuring fast, reliable, and trackable delivery right to your doorstep.

  1. Free Standard Shipping on All US Orders

• Shipping Cost: 100% FREE on all orders (no minimum purchase required). • Fulfillment Network: Powered by Amazon FBA. • Eligible Regions: Contiguous 48 United States and Washington, D.C.

  1. Processing & Delivery Timelines

• Contiguous United States (48 States & D.C.):

  • Delivery Method: Amazon FBA Standard Ground

  • Shipping Cost: FREE

  • Estimated Delivery: 2 to 4 business days

• Order Processing Time: Orders are typically processed and dispatched within 24 hours (Monday through Friday, excluding major national holidays).

• Estimated Delivery Time: Once dispatched, packages typically arrive within 2 to 4 business days. (During peak holiday seasons such as Black Friday or Christmas, carrier delivery times may experience slight delays beyond our control.)

  1. Real-Time Order Tracking

As soon as your kit leaves the Amazon fulfillment center, you will receive an automated shipping confirmation email containing: • Official tracking number • Carrier details (Amazon Logistics, UPS, USPS, or FedEx) • Direct tracking link to monitor your delivery progress in real time

  1. Alaska, Hawaii & US Territories

At this time, direct checkout on gilitoy.com is configured for delivery within the contiguous United States. We do not currently offer direct shipping to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or APO/FPO military addresses through our website.

Looking to order from Alaska, Hawaii, or military addresses? You can purchase all authentic GILI kits with your Prime membership directly through our verified official Amazon Storefront at amazon.com/GILI (Amazon provides specialized Prime shipping options to these locations).

  1. Missing, Stolen, or Damaged Packages

• Damaged in Transit: If your kit arrives with damaged packaging or missing components, please contact us within 7 days of delivery at giliservice@outlook.com with a quick photo of the box. We will immediately dispatch a free replacement kit.

• Marked Delivered but Not Received: If your tracking shows "Delivered" but you cannot locate the package:

  1. Check common drop-off spots around your porch, side gate, garage, or building reception.

  2. Inquire with neighbors or household members.

  3. Wait 24 hours (carriers occasionally scan packages as delivered shortly before physical drop-off).

  4. If your package still hasn't turned up, contact us—we back every order with our 30-Day Happiness Guarantee.

  5. Customer Care & Support

Have questions about your delivery? We are here to help! • Email: giliservice@outlook.com  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST • Response Time: All customer inquiries are answered within 24 hours.